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Estimation updates Service Manager Plus package
Published: June 2008
Estimation has added new features and enhancement to its Estimation Service Manager Plus package. The changes apply to the desktop and mobile versions and include improved reporting and management functionality and key productivity features. For example, KPI (key performance indicator) functions have been significantly enhanced and extended to show if service-level-agreement (SLA) targets are being met for each customer. The changes include the ability to suspend SLA timings during ‘business-closed’ hours to reflect a true and accurate picture of actual performance. Time-saving features include faster and easier synchronising with mobile devices, a new ’site-copy’ feature and the importing of user details from Estimation’s central ContractMaster Plus core module. For more information on this story, click here: Jun, 08 171 Related articles: 
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