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Torfaen Council comes near to achieving perfect service
Published: September 2007
With the support of boiler manufacturer Glow-worm providing full training for all its engineers, Torfaen County Borough Council in South Wales achieved an almost perfect record for boiler servicing last year. All but a handful of its properties had their domestic heating boilers serviced on or before time — with a 99.9% independently verified score on a stock of over 7300 units. Torfaen works in a partnership agreement with Glow-worm, whose divisional manager Iain Bevan says, ‘We have a long association with Torfaen, which includes detailed and regular training for all of the Torfaen service engineers.’ 
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