The Grundfos ‘Thinking buildings universe’ web site offers building-services professionals a centralised information point that is a one-stop shop for the applications of pumps for commercial building services. The site has been designed to work as an aide during the planning and specification stages, as well as when the selections have been made and systems are operational. At all points during the development of the new system, potential users provided input on what they expected, needed and wanted from such an information hub.