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Simmtronic boosts customer service
Published: August 2006
Lighting-control specialist Simmtronic has considerably enhanced its commissioning and maintenance services for lighting projects with a restructuring of its engineering operations. Three senior engineers have been give full project responsibilities, the team of commissioning engineers has been expanded, and multi-level maintenance contracts have been introduced. A new small-works department is dedicated to ensuring that existing lighting-control schemes are updated quickly in response to building churns and changes. Each new project will be allocated to a senior engineer to oversee production, supply logistics and final commissioning. After installation, Simmtronic offers users of is SPECS3 systems a standard maintenance agreement with bi-annual visits and a 48-hour call-out response. A more comprehensive service is also offered, and contracts can be specially tailored. The small-works department has the role of updating lighting-control schemes quickly. Prompt response to such after-sales requirements has been identified as an important factor in high customer-satisfaction ratings. 
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